In the event that you've ever had a shared hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your own experience that for many things it is better to talk to a live person on the phone instead of exchange support tickets or emails. In order to know more about a particular service before you decide to order it or in case something small has to be made, for instance, it will be easier and a lot faster to do it real-time. When you have the option to contact representatives by phone, it is very likely that you're dealing with an actual website hosting provider, not a reseller. The level of support that you will get on the phone varies between different suppliers - from common issues to expert tech support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complex technical matters are managed via email and tickets.

Phone Support in Shared Hosting

We believe that having the option to consult with a live consultant is very important, so we have three support lines around the globe (USA, UK and Australia) and you'll be able to contact us over the phone for fourteen hours a day. In case you consider acquiring one of our Linux shared hosting packages, for example, you have the option to phone us and learn more about our services prior to ordering in order to ensure that we do meet all the system requirements for your web sites. After the order, you will be able to call us about any kind of sales and / or billing troubles you may have, or receive any type of general or basic technical information that you need. We have aimed to find the balance between phone and ticket support, so for solely technical matters you can use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs a day as part of the support services for every single semi-dedicated server plan that we provide. As some issues are more complex and time-consuming, you'll need to open a ticket in case you experience such a problem, but for all the general, billing or small-scale tech issues you can always give us a call and we'll assist you immediately so as to save you the time you will need to spend on creating a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our cutting-edge cloud platform or you will be able to receive any other general info about our semi-dedicated services. We have local numbers in the USA, the United Kingdom and Australia as well as an international number, so you are able to call the one that is nearer to your region.