Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • We provide a one–hour response time guarantee for each trouble ticket or email that you submit to the client support staff. We’ll quickly respond to all the standard enquiries and forward the case to our server administrators in case further assistance is needed. If you take advantage of the Administration Services package, we will complete any of the included server management services at a time that has been discussed with you beforehand.

  • Top quality support service
  • A Top–Class Customer Service

  • Our help desk support team will be available to you 24x7 if you require assistance while working with our Online Control Panel or with any of the apps that we install for you on the dedicated hosting server. Furthermore if you require help with all the routine administration tasks on your dedicated web hosting server, you can have a look at the Administration Services package, which includes data backup space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Online Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most of the educational articles also video versions that show all the actions that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Online Control Panel.