If you’ve ever got any questions in regard to the hosting service in general or if you encounter a problem with your websites, you will have to get in touch with the respective web hosting provider’s technical support team. It may not make any difference how promptly they will reply when you have a question of a generic nature, but an issue such as a messed up web app update, for instance, may result in your site becoming broken or invisible on the Internet. And the longer you have to wait for the support team to help you out, the longer the site will be offline. In case you offer goods or services online, any downtime will influence your website in a disruptive way and you may lose existing or potential customers. Lots of hosting providers, primarily resellers, respond to e-mails and tickets within twenty four hours, but in the online world that’s far too long, since clients will scarcely ever go back to a site that isn’t functioning properly for a long period of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to obtain an answer to a helpdesk ticket or an e-mail. Irrespective of when you contact us, we will lend you a hand within only one hour with any technical or sales queries you might have. As a matter of fact, our actual reaction time hardly ever exceeds twenty to thirty minutes. As we are on duty 24x7, you will always get support in a timely manner and we understand how crucial this is in the e-world. Shortly after you contact us, we’ll respond to your inquiries. If you chance upon any technical predicament, we will rectify it on your behalf, or we will give you all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support team members will be at your service at all times and they will respond to any support ticket that you post through the hosting Control Panel within less than sixty minutes. The response time is guaranteed no matter if you have a general query connected with your semi-dedicated server or you confront some difficulty and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available night and day to take care of any general, billing or technical issue. In case you contact us about anything that is within our capacity, we’ll solve it before we respond to you, so you won’t have to wait for hours or days while the problem persists. If there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try out, what steps to take, etc.