A live chat is one of the ways of communication provided by some web hosting suppliers as a part of their support service. Depending on the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is faster as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell anything in comparison to a phone call with a representative. What's more, if the trouble that you experience requires some time to be examined and dealt with, you will be able to do something else meanwhile rather than just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service absolutely free as long as you have web access even when your web hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

We provide a live chat assistance service for all Linux shared hosting packages that we offer and we will assist you with almost everything live. If you don't have an account with us yet, we will be able to provide you with more details about the packages in order to help you to get the most suitable package. In case you are a current customer, we are able to help you with any billing or general matter and also with a number of common technical problems, such as an e-mail address installation in a desktop e-mail client. When you can't give us a call for some reason or you are in some country where we do not have a local phone number, our live chat is the best way to get in touch with us. Certainly, some troubles require more time to investigate and test, which means that you will have to open a ticket to our technicians, however, we are able to save you time and assist you with many issues on the chat.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with our Linux semi-dedicated packages, you'll be able to find the the right answers for any questions you have or have lots of problems taken care of very quickly. The chat service is available every day, so you can get in touch with an agent even on weekends and holidays. In case you're unsure which plan would be better for your web sites or if our revolutionary cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. If you're a current customer, you're able to obtain more information about billing issues, account settings and a variety of common technical issues you may have, for instance if you are unable to install an email account in a client on your computer system. Our live chat will save you a lot of time regardless where you are or when you get in touch with us.