If you’ve bought a hosting package and you have certain questions concerning a specific feature/function, or in case you’ve bumped into a certain complication and you need assistance, you should be able to get in touch with the respective client care team. All hosting companies use a ticketing system irrespective of whether they provide other ways of contacting them along with it or not, because of the fact that the very best way to resolve an issue most often is to submit a ticket. This mode of correspondence makes the responses sent by both sides easy to follow and enables the client service staff representatives to escalate the case if, for example, an administrator has to become involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you have to use at least 2 different accounts to get in touch with the client care staff and to actually manage the hosting space. Non-stop switching from one account to another could sometimes be a burden, not to mention the fact that it takes a long time for the vast majority of hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

In contrast to what you may find with many other web hosting providers, the ticketing system that we’re using with our Linux shared hosting packages is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to remember different logon credentials, since you will be able to manage your tickets and the hosting account itself from a single place. So, if you have an enquiry or come across a predicament, you can contact our technical support staff representatives on the spur of the moment. Our system comes with a smart search mechanism. This goes to say that even if you’ve opened an enormous number of tickets through the years, you will be able to find the one that you want easily. You can also check knowledge base guides to tackling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated packages, which implies that you will not require some other support platform to get in touch with our client service staff – you can do that on the spot in case you confront a difficulty. Opening a new ticket takes a couple of mouse clicks and finding an older one is just as simple. With our clever search functionality, you can swiftly find any ticket that you have already sent. You can submit a ticket at any moment since our help desk team members are available 24x7 and answer in less than 1 hour, even though it seldom takes that much to obtain assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about having to log in and out of 2 or more platforms to fix a simple problem.