Many users who begin using their very first web hosting account, or switch companies, frequently have queries concerning how specific procedures are done or come across difficulties when setting up various things, including e-mails, website settings, etc. For this reason, some hosting providers have prepared documentation with the most standard questions and problems in order to help their clients obtain info swiftly and easily. As a result, the client care team can spend more time on actual problems that certain clients may be encountering, since the solution for the minor things will already be available online and customers can resolve them without having to touch base with the client service staff. Having in-depth documentation is pretty important, particularly for new clients without any practical experience at all, because the web hosting service entails an immense number of features and lots of individuals can become bewildered about what to do. A good information repository can both help you complete the operations that you wish and become aware of how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

If you have bought your very first shared hosting account from our company or have migrated your site over to us, you will become accustomed to our platform and our in-house created Hepsia hosting Control Panel very quickly as we have compiled a detailed web-based knowledge base where you can find all the information that you could ever need – both general info regarding the hosting service as a whole and more concrete info about the separate features that you can make use of and the challenges that you might chance upon. The articles are available in two locations. The whole article collection is accessible through the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every section of the Control Panel too. You can discover how to accomplish practically everything, from enabling an .htaccess file to administering a mailing list, and all the articles include exhaustive instructions, so you’ll never become perplexed on account of an ambiguous text. Needless to say, in case you experience a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our tech support staff representatives 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages include comprehensive technical documentation where you will find information about all the features that our in-house built Hepsia Control Panel comes with, as well as solutions to different questions and problems that you could chance upon. All installation guides include in-depth specifications, so you will not have to worry about missing something if you’re aiming to export a MySQL database, for instance. The troubleshooting articles encompass different likely causes of given problems and the solution for each one of them, so in case you’re not able to send email messages although you have the right outgoing mail server settings, for example, you can swiftly find out what the reason for this may be and fix the issue with two or three mouse clicks in your email client. As Hepsia offers quite a lot of features, you’ll be able to find relevant articles in each and every section. In case you would rather look through all help articles, click on the Help link, which is located in the top right-hand corner of the page.