The client support that you can get from your shared hosting company is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical issue with an active account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from an actual web hosting provider and not from a reseller. If you acquire a hosting account from a company that does not own its servers and it can't access them directly, it is very likely that you'll wait for a day or two to have a response to any kind of question, therefore your websites may stay offline for ages. However, a provider which provides various ways of communication and has a support crew that is available all the time can assist you right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all our shared hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days to get assistance. In case you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you currently have an account, you can open a support ticket in addition to the other three methods of contact. You are able to pick the most suitable way to contact us depending on what your location is or what kind of hardware you are using. We're able to help you for almost any webhosting-related question that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you buy a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and basic questions. Our agents can assist you to choose the best plan or supply you with information about our servers, to confirm if the system requirements for your sites are met. When you're an existing client, you will also be able to get in touch with us via electronic mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We guarantee that when you employ any of these 2 ways of correspondence, you will get an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even big ones, you are able to compare the response time as it often takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS

In case you buy a virtual private server through our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the USA, the UK and Australia as well as a live chat service. When you're a current customer and you want help with a technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an email message and we will handle the issue and send you a reply within the hour. The answer time is guaranteed 24/7, including holidays and weekends, but for most issues it takes less than 30 minutes to receive support. The support service covers your VPS plus all pre-installed software it features, so in case you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server through our company, you will be able to contact us at any time using various channels and the max time that you will need to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you'll be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email. If you have any kind of basic questions or you would like to learn more about our solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in different countries around the world. If you'd like to receive help with third-party software that you are unable to install or operate effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.